Purolator Tracking
Track your Purolator package and view the latest delivery updates. Real-time monitoring across domestic and international shipments.
info Supports Purolator.
Courier Details
Enter your Purolator tracking number in the field above to view real-time package updates and delivery history.
How to track Purolator package
Simple steps to monitor your shipment from dispatch to delivery.
1. Enter Number
Locate your tracking number on your receipt or confirmation email and enter it above.
2. Click Track
Select the “Track” button to initiate a secure lookup against Purolator data.
3. View Status
Instantly see current package location, transit history, and estimated delivery date.
Common Purolator Tracking Statuses
Understanding what each tracking update means for your package's journey.
Your package is moving between sorting facilities or countries.
The local driver has your package and it will be delivered today.
Package has been dropped off at the destination or with a neighbor.
An unexpected delay occurred (e.g., weather or incorrect address).
The sender created a shipping label but the carrier has not scanned the parcel yet.
A delivery attempt did not succeed and the carrier will retry or hold the parcel.
About Purolator
Purolator is one of Canada's largest courier and freight companies, majority owned by Canada Post. It runs an extensive domestic network of terminals, sorting hubs, and drop-off locations, and it delivers to every Canadian postal code, including remote and northern communities. Purolator handles express and ground parcels, palletized freight, and cross-border and international shipments through partner networks, serving both large businesses and everyday senders. Customers can drop off and pick up at Purolator shipping centers and authorized retail agents, and manage deliveries online. Its scale and Canada-wide reach make it a go-to for time-sensitive business shipments as well as e-commerce. Remember that PackageTrackNow is an independent tracking aggregator, not Purolator; it consolidates Purolator's scan events into one place so you can follow a shipment without logging into the carrier's own site.
Purolator Services & Delivery Times
Purolator offers clearly defined delivery tiers:
- Purolator Express - time-definite delivery with options such as morning, 10:30 AM, and noon commitments on many lanes.
- Purolator Ground - cost-effective, business-day delivery for less urgent parcels across Canada.
- Purolator Freight - less-than-truckload (LTL) and palletized freight for heavier shipments.
- Purolator International - cross-border delivery to the United States and worldwide, connecting through partner carrier networks for the overseas legs.
Add-ons include signature requirements, Saturday delivery on select lanes, dangerous-goods handling, adult-signature options, and residential or appointment delivery, letting shippers fine-tune the balance of speed, cost, and security for each individual parcel and destination.
Purolator Tracking Number Format
Purolator identifies each shipment with a PIN (Package Identification Number). The classic PIN is a 12-character reference, most often 12 digits, for example 329123456789, though some labels combine letters and digits. It is printed on the label and shown in your shipping confirmation and any tracking email. Enter the PIN exactly as given, without spaces. If a business shipper provided a separate reference or purchase-order number, use the Purolator PIN itself for the most reliable results. Freight shipments may carry a different consignment or waybill number, so match the number type to the service - parcel PIN for Express and Ground, and the freight waybill for LTL shipments.
Purolator Delivery Schedule
Within Canada, Purolator Ground typically takes about 1 to 7 business days depending on the distance between origin and destination, while Purolator Express delivers as fast as the next business day, often with a guaranteed morning or midday time commitment on major lanes. Deliveries to remote and northern areas take longer. For shipments to the United States, transit is usually a few business days and depends on customs clearance and the destination. Peak seasons and weather can extend these windows.
Tips for Tracking Purolator
To track a Purolator shipment smoothly:
- Use the exact 12-character PIN from the label or confirmation, without spaces.
- Wait for the origin scan - a PIN may be issued when the label is printed, before pickup or drop-off.
- Set delivery preferences where available, such as safe-drop or holding the parcel at a shipping center for pickup.
- Allow extra time for US and international lanes, where customs clearance can pause updates.
- Check for a delivery notice if no one is home; signature-required parcels may be redirected to a nearby Purolator location for pickup.
Find a Purolator Location
PackageTrackNow doesn't hold or hand out packages — to find a Purolator drop-off point, pickup location, or office near you, use Purolator's official tools. We link straight to the source so the addresses and hours are always current.
Purolator Contact & Customer Service
For lost parcels, delivery disputes, or address changes, contact Purolator directly — they can take actions we can't perform on your behalf.
- Website: www.purolator.com
- Phone: 1-888-744-7123
- Country: Canada